Stiple Mapdesk Support

For account, billing, or subscription questions, the same address works: support@stiple.ca. For privacy-specific requests, contact our Privacy Officer at privacy@stiple.ca.

How do I get help with Mapdesk?

Email support@stiple.ca with a description of what you need help with. Telling us your device model, OS version, and the app version (Settings → About) helps us answer faster.

How do I report a bug?

Email support@stiple.ca with the subject line "Bug report." Please include the steps to reproduce the issue, what you expected to happen, what actually happened, and a screenshot if you have one. Your device and OS version are very helpful.

Where can I find the privacy policy?

The Mapdesk Privacy Annex is published at stiple.ca/legal/mapdesk-privacy. It explains what data Mapdesk uses, where it is stored (Canada), and your privacy rights. The umbrella Stiple Privacy Policy at stiple.ca/legal/privacy covers practices common to all of Stiple's products.

How do I delete my account?

To delete your Stiple account, sign in at epoch.stiple.ca and go to Profile → Danger Zone → Delete account. You will have 14 days to change your mind — just sign back in within that window and your account is restored. After 14 days, your account and the data associated with it (projects, survey data, files, and images) are permanently deleted, and any active subscription is cancelled. A limited set of access and audit logs is kept for 24 months for security and legal-compliance purposes. For full details, see our Privacy Policy at stiple.ca/legal/privacy.

How do I manage my Stiple Epoch account?

Your Mapdesk sign-in is the same Stiple account you use for Stiple Epoch. Manage your account, subscription, and stored projects in the web app at epoch.stiple.ca. For account or billing questions, email support@stiple.ca.